Frequently Asked Questions

Registration and account
How can I sign up with Rockwin Casino?

The sign-up process is very simple. All you need to do is click on the Sign Up button which is displayed on every page on our website. You then need enter your details in the required fields (e.g username, password and email) and then tick that you agree with the Terms and Conditions. The last step: simply confirm your account by clicking on the verification link which you will receive in your email shortly after you have signed up.

What can I do if I forget my password?

If you want to restore your password, you need to go to the sign-up page and click on the “Forgot Password?” button. You then need to enter your email address and click “Reset Password”. You will receive instructions on how to recover your password shortly after that.

What if I forget my email?

If you forget your email, you will need to contact customer support. We must follow an ID procedure in order to verify your identity. The customer care specialist will help you recover your email. Note that this is not a set procedure. It is a process that is dealt with individually with each account.

How many accounts can I create at Rockwin Casino?

You can create up to one account per person, family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), electronic device (computer, mobile phone, tablet, etc.). Your account will be suspended immediately, if you have more than one account and all your funds will be confiscated.

Is it possible to change the currency?

This can be done easily and each customer is free to change from and to any of our available currencies. In order to do this, all you have to do is select the currency of your choice before you place a deposit. Please note that you can only request a payment in the currency of your wallet.

What are the accepted currencies at Rockwin Casino?

Rockwin Casino accepts the following currencies: EUR, USD, CAD, AUD, NZD, NOK, PLN, BRL, BTC, ETH, LTC, BCH, DOG, USDT, XRP, BNB, ADA, TRX.

Deposits and withdrawals
How fast can I deposit funds?

All deposits will be processed almost immediately.

How long does it take to withdraw the funds from my account?

All requests for withdrawals will be processed within an hour. The actual transaction times may vary for the different payout methods. In most cases, it will happen immediately after the payment has been initiated. Some payment methods may require 1-3 working days for your cash out to be processed.

What is the minimum amount for the deposits and the withdrawals?

The actual limits can be found on the Payments page.

Are there any fees for depositing or withdrawing funds?

All transactions are free of charge.

Are there any withdrawal limits per day, per week and per month?

Yes, there are certain limits, all of which can be found on the Terms and Conditions page.

How can I claim a bonus?

All bonuses and terms can be found on the «Bonus Terms and Conditions» page.

What does bonus wagering mean?

Wagering occurs in the industry of gambling in games where the specific bonus terms apply. During the wagering process, all your bets will be added together until the required wager amount is met. Commonly, the amount of bonus is multiplied by the amount of the wager. For example, if the bonus amount is €100, while the wagering requirement is 50 times, it means that you will need to make bets until you reach the amount of €5,000 in order to complete the wagering.

What should I do if I am not capable of wagering my bonus?

Please read the bonus terms carefully. Sometimes, if you are violating the rules or ignoring them (for example, if you are wagering your bonus and you are exceeding your limits) the wager will not be accepted. If you did not breach any rules or terms and you are getting this by mistake, you can reach our customer support and ask for assistance.

Can I get a personal bonus from Rockwin Casino?

Yes, you can get a personal bonus offer at any time.

Safety and responsible gaming
Is my personal info well-protected at Rockwin Casino?

Yes, your personal information is very well secured. The safety of your private information is one of the most important things for us. We can guarantee maximum protection from our side.

Do I need to confirm my identity in order to deposit or withdraw funds?

Rockwin Casino can ask you to confirm your identity at any time.

How long does the verification process take?

Once we have all the documents we require, your account will be verified immediately.

Can I protect myself from big losses?

You can set up your own depositing limits so you avoid any big losses.

What should I do if I want to close my account?

You can close your account temporarily or permanently by visiting your account settings. Please note that this is an irreversible process.


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